We are a customer friendly company and if for any reason you feel that your order is not up to standard, or your candle making experience is not up to standards please notify us via email. If for some reason you are not happy with your purchase, it is possible that you may return your items for an exchange or store credit.

 

REFUNDS

 

We want you to be happy! Let us know if you have any questions, concerns or comments. Returns and exchanges will be handled on a case by case basis.

 

CUSTOM ORDERS

 

There are absolutely no refunds provided on custom products.

If your order is damaged upon arrival, please contact us immediately so that we may assist you.

 

SALE OR CLEARANCE ITEMS

 

Only regular priced items may be credited. Unfortunately, sale or clearance items may not be returned, credited, or exchanged.

 

RETURNS

 

Buyers will be responsible for the shipping costs on any returned merchandise. If your items are not returned in its original condition, the buyer will be responsible for any loss in value.

 

EXCHANGES

 

All items must be in their original condition and original packaging. Merchandise must be returned within 7 days of delivery for a full store credit minus the shipping charges. Items sent back after 7 days will not be able to be credited. Please inspect your purchase upon receipt.

 

DAMAGES

 

We pride ourselves in creating and delivering quality products for your enjoyment, and we want you to enjoy your shopping experience with us.

 

We hope that you love the products you receive. If you experience any damages to your order, please feel free to contact us so that we may assist you as promptly as possible.

 

If you have any additional issues with your order, please email us at scent_fully_yours@yahoo.com.